If you find your reservation on another website at a lower rate, contact our customer care team without delay. We will match the rate of the other deal if the following conditions are met:
- You have contacted us immediately after booking with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
- The other deal is bookable online and is still available when we check.
- The other deal is subject to the same booking conditions you’ve opted for with. This means:
· It is the same property
· It is the same room type, apartment type, etc.
· It is for the same check-in and check-out dates
· It has identical room conditions attached (including the meal plan, cancellation policy, package offer, etc.)
- The conditions of your booking with us still allow penalty-free cancellations and modifications.
If we can't match the rate of the other deal because one of the above conditions is different, you still keep your existing reservation – including the cancellation policy.
The Best Price Guarantee offer does not apply if:
- You book through a website that doesn't reveal which property or accommodation type you’ll be staying at until after you've booked.
- You book using:
· Special membership rates
· Frequent stayer rates
· Loyalty points
· Any rewards programmes or special promotions made available through the accommodation provider
- You don't contact us until after you have checked in.