If you find your reservation on another website at a lower rate, contact our customer care team immediately. We will match the rate of the other deal if the following conditions are met:
- You have contacted us immediately after booking with all the details of the other deal, including a link to the offer on the website and the exact price being quoted.
- The other deal is bookable online and is still available when we verify it.
- The other deal is subject to the same booking conditions you have opted for with. This means:
· It is the same property
· It is the same room type, apartment type, etc.
· It is for the same check-in and check-out dates
· It has identical room conditions attached (including the meal plan, cancellation policy, package offer, etc.)
- The conditions of your booking with us still allow for penalty-free cancellations and modifications.
If we can't match the rate of the other deal because one of the above conditions varies, you may still keep your existing reservation, including the cancellation policy.
The Best Price Guarantee offer does not apply if:
- You make a reservation through a website that does not reveal which property or accommodation type you will be staying at until after you've booked.
- You make a reservation using:
· Special membership rates
· Discounts for frequent guests
· Loyalty point programs
· Any rewards programs or special rooming promotions
- You don't contact us until after you have checked in.